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Damp Pro’s Coronavirus Mitigation Strategy

First of all, we would like to express our sincere condolences to everyone who has lost loved ones and have been adversely effected by this virus. We also wish to express our gratitude to all keyworkers who have helped to keep our country safe and well.

As a professional surveying company we have made it our top priority to publish this page to illustrate that we can demonstrate our ongoing goal to provide excellent customer service and conform to government guidelines. Our published Coronavirus strategy hopefully will put your mind at ease and illustrate that we are putting safety first.

Our number one priority moving forward is looking after our customers and team members by monitoring the ongoing situation very closely and when and where necessary altering our safety procedures.

Following government guidelines, we are open for business and believe we can reduce the risk of spreading Covid-19 by implementing the below safety measures. As qualified surveyors we have had to pass examination in Health and Safety and will endeavour to maintain government safety guidelines.

Being in the Building Preservation Industry we are very accustomed to Hazards and Risks and deal with them on day to day basis in normal circumstances in a professional capacity. The outbreak of Covid-19 has given us a goal to provide an even higher level of excellent customer services adapting to the ongoing situation we are faced with to protect our customers and team.

Apart from our normal health and safety procedures we carry out, we have had to implicate social distancing measures, the constant use of PPE and sanitisation to our normal Surveying procedures. Our surveyors have adapted to all of this and are adhering with now and into the future. Our surveyors have always carried appropriate Personal Protective Equipment (PPE) and are fully trained in using it when and where necessary.

As the Coronavirus Crisis has been unfolding we have been making changes to our business to adapt to the future way of life. Whether that be short term or long term, we are prepared to maintain excellent service and reduce the risk of the virus spreading.  We have therefore altered the way in which we normally operate our administration and the way in which we carry out surveys by implementing safety measures for our customers and team members.

Such changes have resulted in our admin team working from home remotely and are surveyors following strict personal observations and safety measures before entering a building.

In line with the latest government guidance, we are now booking in surveys for vacant properties, and properties that can be made vacant for the Damp and Timber Survey to be carried out, providing that nobody within the building is self-isolating, over 70 years old or in any other high-risk group. We will not enter buildings with occupants who are deemed as vulnerable, occupants who have symptoms of Covid-19 or if our surveyor has any symptoms of the Covid-19 Virus.

In regards to buildings that are occupied by persons who are not classed as high risk, we request that the building be made vacant during the survey in a safe manner (this may be by sitting in a garden, popping out for a little walk or something similar) or if this is not possible occupants to isolate themselves within one room whilst the survey is being conducted.

During the visit at the property, Personal Protective Equipment (PPE) will be worn by our Surveyor to protect you and our surveyors well-being. Also when and where necessary our surveyor will maintain a minimum of two-meter separation distance.

Before your damp and timber survey

  • At the time of booking, you will be asked if anyone at the property is self-isolating or has any symptoms associated with coronavirus (a fever, a new & persistent cough or flu-like symptoms). You will also be asked if anyone in the property is over 70 or in a high-risk group.
  • If there is deemed to be a risk, the survey will be postponed to a later date.
  • Our staff are self-monitoring daily for any signs or symptoms of coronavirus and will isolate immediately if they have any concerns. In this case, surveys will be rearranged with an alternative surveyor whenever possible, or postponed to a later date.
  • It is also requested that prior to the inspection, that all internal doors are opened and that anything that may hinder our surveyor’s inspection is stored away to avoid unnecessary contact with personal items.
  • If access to the roof space is required, as per our survey scope it is requested that any loft hatches are removed to provide direct access into the roof space and if loft ladders are present they are extended and positioned in place to allow direct access.

During your damp and timber survey

  • Properties will only be surveyed if they are vacant or can be made vacant during the inspection. The property may be vacant long-term, or could be vacated by the occupiers in line with government guidance. Properties should not be vacated if the occupants would be putting themselves or others at risk of spreading coronavirus; in such circumstances, we can arrange the survey for an alternative date.
  • The surveyor or booking team will confirm whether anyone who lives at the inspection property is self-isolating, has any symptoms associated with coronavirus (a fever, a new & persistent cough or flu-like symptoms), is over 70 years old or is in a high-risk group.
  • If there is deemed to be a risk, the survey will be postponed to a later date.
  • Our surveyors have been asked to decline handshakes and maintain a distance of at least two meters from others at all times.
  • When on site, our surveyor will maintain strict personal hygiene, using hand sanitisers, gloves, masks, wipes and soap & water at regular intervals and before and after touching surfaces. Surfaces that are touched are wiped down afterwards to reduce risk further.
  • For customers present at the time of the inspection wishing to discuss the survey findings and recommendations our surveyor will respectfully request the discussion take place outside of the building maintaining a two-meter social distance separation.

After the damp and timber survey

  • All paperwork will be sent to you electronically by email thereby reducing the risk of the Virus transfer via hardcopy paperwork.
  • Discussing the survey and report can be done over the phone as normal with our surveyor with his direct mobile number provided within the report.

We are committed to protecting the health of our customers and our team. The above measures that we have put in place are designed to minimise the risk of spreading the virus.

The above details are guidelines and can be tailor-made to suit different circumstances and altered to meet government guidelines depending on the specific situation. Please feel free to call us to discuss your requirements.

All guidelines and safety procedures will be monitored daily and will be altered in line with the governments guidance. If there is anything you would like to discuss regarding the above guidance please do not hesitate to contact our office.